Shipping & Returns

 

Shipping Information

Your purchased goods will be packaged and shipped within two business days. Customers will be directly contacted if shipping will be delayed beyond two days. Packages will be shipped USPS Ground with an expected transit time of 2-9 days. Shipping rates are calculated at check out and tracking information is provided in email conformation. I chose to use this as a standard shipping format to keep costs down for my customers, however if you need a faster option please contact me and I’ll do my best to make accommodations.

Local? If you’d like to schedule a time and date to pick up your items in person, contact me to make arrangements.

Returns & Exchanges

Not exactly how you imagined it? No big deal. Returns will be accepted within 30 days from the date the order was placed. Qualifying return items will be in original, unused condition and returned with product packaging. You will however, be responsible for shipping charges for both receiving and returning your package. The customer will be refunded for the purchase price and associated taxes upon my receipt of the returned items.

Truant Leather Co. 
1195 West State Route 4
Cathlamet, WA 98612

For now, the simplest way I can offer exchanges is to treat it as a return and have the customer complete a new purchase.

**I’m a human and I could practically guaranteed that I’ll make a mistake now and then. If there is any error on my part, I will correct it to the best of my ability at no additional cost to you. Meaning that if I send you a belt that I sized incorrectly or I stamped incorrect initials into the wallet you bought your father in law, I’ll send you a replacement on me. However, if the mistake is on your end, I can’t accept returns on items that have been customized. That being said, I really want everyone to be happy with their Truant goods so let me know if there’s an issue and I’ll find a fair solution.

Thank you in advance for your patience while I’m working things out logistically. I’ll continue refining this process as I learn and gain resources. For now, Truant is a one woman operation and I’m doing my best to provide a simple and positive shopping experience. Don’t hesitate to reach out with any questions or feedback, this site will always be a work in progress and I’d love to hear from you!